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Hi Lee and Hilary
Thank you for all the efforts by yourself and team to put together our Sicilian holiday. We thoroughly enjoyed every aspect of our weeks in Palermo and Taomina and no hassles whatsoever.
All aspects were well organised (airport pickup, apartment greeting, Hotel etc) and trouble free and this made the holiday highly enjoyable as we explored Sicily.
Malvern World Travel seems to be able to produce these fabulous holidays at will. However we don't think that you have managed to prevent Mt. Etna spewing forth clouds of volcanic dust and debris yet (we were only delayed by an hour).
Three separate holidays booked over the years and three great holidays that we have had with Malvern World Travel.
Thank you once again.
Andy & Ann
Dear Andy and Ann
Many Thanks for your kind words and your feedback regarding your Two Centre trip to Sicily. We still have horror memories of the nightmare of No flights in Europe caused by volcanic ash ejected during the 2010 eruptions of Eyjafjallajökull in Iceland . So We are pleased to hear that Etna only caused you an Hours Delay
Just a quick note to thank you very much for putting together the itinerary for our tour of New Zealand and Australia and also for keeping us in touch, whilst away, about the Bush fire Situation around Sydney.
The lounge you provided at Heathrow got us off to a very good start. The holiday has gone very well with both islands of New Zealand being of great interest.
We drove the RV for about 4500 kilometres. We even managed two sailplane flights into wave conditions at 20000 feet at Omarama.
We were upgraded by the Hilton at Queenstown to a ground floor room featuring a garden, hot tub and view over the lake.
We thoroughly enjoyed ourselves with all stages going according to plan (bush fires not withstanding in Australia around Sydney).
I should also point out the all the hotels were well placed with respect picking-up / dropping off the motor-home in New Zealand and the rental car etc in Australia.
I hardly need say that the Ghan Train and Field of Light experience, with a walk around Ayers Rock the following morning was amazing!
We particularly liked the the Holiday Inn in Old Sydney which gave us walking access to everything we needed.
Temperature encountered ranged from about 4C at night in Queenstown to 37C+ at Ayers Rock. Louise swam in the sea at Abel Tasman National Park but said it was fairly cold (no wet-suit)
As requested by Hilary here are a few minor points which may be of benefit to your future customers going down under:-
1/ All passengers arriving at Auckland airport will have their baggage x-rayed again prior to leaving the departure hall even if they are not going to be doing 'outdoor activities'. If you have any boots / walking poles etc. the bags will be hand searched. We were both searched but encountered no problems as we had scrubbed all our outdoor equipment.
2. The instructions for finding the mini-bus to take us to the hotel in Auckland are out of date. The internal layout of the terminal has changed recently. A phone call to the hotel sorted things out in our case.
3/ We used a combination of commercial and Department of Conservation (DoC) camp sites for the motor-home (+ one night at a 'freedom' site). There appeared to be WiFi at all the commercial sites which was generally pretty good until the early evening when the sites filled up and the data speed slowed down considerably. Still OK for e-mail / Facebook but would probably not be up to watching a film. The DoC sites were often quite 'out of the way' in National Parks and generally did not have WiFi, and quite often no phone signal. The Freedom site happened to have a good phone signal as it was on the opposite side of the lake from the town of Cromwell (NZ South Island).
4/ Travelling in October / early November meant that for the most part we did not have to book campsites in advance. The only exception was Milford Sound where there is only one campsite. It is also to be noted that it costs about £5 / hour (yes 'hour') to park in the car park at the Milford Sound boat terminal. There is a free car park about half a kilometer away but it is quite small.
5/ When travelling on the GHAN you will not be allowed to have your 'hold' luggage with you in your compartment as there is insufficient room. We were not aware of this as it is not mentioned on the GHAN website (as far as we could tell) or the Tour Operators information. However the staff at the station we obviously used to this and whisked us off to a private room where we could re-pack some of our belongings into overnight bags.
6/ Flies were occasionally bothersome when walking in the Australian Outback if there was little wind. We undertook the 10Km walk around the base Ayers Rock and used a midge net briefly on one occasion.
Once again thank very much for all your hard work.
I hope this is of assistance.
Best regards, Mike and Louise.
Many Thanks Mike and Louise for the great feedback on your trip to New Zealand and Australia. We're glad that you enjoyed the Itinerary and Suggestions we put forward to you for your trip, it certainly looks like you covered some mileage on your trip, but still found time for the extra activities.
Thank you also for the 6 Tips at the end and I'm sure other clients will find this useful. We will also pass this feedback onto the Tour Operator.
Hi Lee and Hilary.
Sorry about delay but as promised here's some feedback on the Sapphire Princess cruise.
Arrangements for travel to docks and parking by CPS went well.We've used CPS before and can recommend them.
Everything on board Sapphire was excellent.The stateroom you suggested,food.entertainment and leisure facilities were first class.
Would you believe we saw the Northern Lights.What a thrill
Thanks for your usual efficiency in booking for us.We feel much more comfortable with you than going it alone.
We'll be in touch for our next adventure.
Alan and Lyn
Many Thanks for your lovely feedback Alan and Lyn.
We are so pleased that you got to see the Northern Lights, it must have been a real highlight for you. We're also Pleased that the Sapphire Princess met your expectations and provided a first class service.
Thanks for the courtesy call of yesterday. As I said, I did have it on my radar to write to you regarding how successful my stay in Seville was.........flights very punctual, hotel well located and easy to get from/return to /room spacious and quiet. The guided tour was good and saved me hours of queueing . I had a really positive experience so thanks for the excellent organisation!
Mrs Emily McDermott
Many Thanks for your Comments. It was lovely to talk to you yesterday, and thank you for your comments. We're glad you enjoyed the Hotel location and the Cathedral and alcazar of Seville Guided tour. Pre-booking a Skip the line tour with us obviously paid dividends.
22nd OCTOBER 2019
I do hope you are keeping well.
I just wanted to say thank you for organising our recent trip to Norway; we had the most wonderful holiday! The Hotels in Oslo, Kirkenes and Bergen were all well located and the City Explorer passes were an unexpected Bonus.
The suite we stayed in on the ship was exceptional, with panoramic windows providing fantastic views out to sea! The food and level of service provided was of a very high standard and we would highly recommend it!
Once again thank you for all your hard work in organising this, it is much appreciated!
With kind regards
David & Karen Adams
Dear David and Karen
Thank you for your lovely comments following your recent Holiday to Norway . It's always lovely to hear that things have gone as planned, and we are glad the Suite you had you rated as exceptional. We will be pleased to pass your comments on to the Tour Operator and Hurtigruten.
15 OCTOBER 2019
Dear Lee and Hilary
Just thought we would let you know that we have had a fabulous holiday with Titan on the Danube Waltz Itinerary on the MS Bellejour. Everything was very good, food was amazing, organisation was good too. We so enjoyed the whole experience and the Strauss concert in Vienna was amazing.
We would definitely go with them again. We missed out on seeing Melk as a lock was closed overnight, we also had to be bused to Bratislava and Passau due to being behind, and having to dock somewhere else but this didn’t affect our enjoyment of our holiday.
Thanks for organising this holiday for us we will definitely be river cruising again !
Hope you are both well ?
Deb and Dave XX
Dear Deb and Dave
Thanks Very much for your lovely comments and We're glad that your first River Cruise with Titan Holidays seemed to be amazing and that you enjoyed your Vienna Evening Concert. River Cruising is really becoming very popular, so it's lovely to hear that you will be river Cruising Again.
Hello Lee and Hilary
12th Sept 2019
The Norwegian Fjords cruise with Fred Olsen was excellent. Firstly, Boudicca was still painted on
her bow with the British Legion symbols and the poppy from her voyage with the Veterans to Normandy.
As always on Olsen ships, the crew were, without exception, very efficient, friendly and kind and always smiling. The waiters in the main restaurants now wear smart light grey suits which look very nice and
they always seemed to genuinely enjoy singing happy birthday or happy anniversary to the guests who were celebrating.
Boudicca was very nicely appointed and the automatic doors a great help. They have them to the toilets in the public areas too. The public areas had been very nicely decorated and some in particular I found appealing. The small Indian Ocean Restaurant displayed some wonderful artefacts in glass display cases on the walls which they changed during the voyage, and the furniture etc was most appropriate too, as was the Oriental Lounge. As always, the food was excellent.
The Captain was excellent too, with a great sense of humour. He was about the ship a lot, talking to
passengers and supporting the Show Company who gave their own small cabaret events in one of
the lounges. He is the only Captain too (we’ve now made nine voyages with Olsen) who stood at the
head of the gangway and said goodbye personally to every passenger as they disembarked.
We thought the itinerary excellent. Being a smaller ship and perhaps fortunate with dates, we were
the only cruise ship in the various ports of call. We were also able to negotiate long and narrow fjords
and the small places we moored for our day trips out, were small villages with only a few hundred
inhabitants. The trips were expensive but then everything in Norway is expensive. It cost me almost
£11 to buy three postcards and stamps for the UK. Prices were the same everywhere we went. The
excursions were very good and there was a big enough selection to suit all tastes and interests. A new innovation were the RIBs (rigid inflatable boats) and they were very popular for exciting and fast trips
in the fjords where we were moored and in one area even when we were sailing with them circling the
ship and moving on down (or up) the fjords.
Their inclusive drinks package which we had was wide enough and the house white and red were very
acceptable wines. All in all, a very happy eight days which more than met our expectations.
Lyndsay and Ian
Many Thanks Lyndsay and Ian for letting us know that you enjoyed another great experience on your Fred Olsen, Boudicca Cruise. Fred Olsen do have a great reputation for their loyal staff, some who have been with Fred Olsen for many years. The personal touch by the Captain is to be commended.
We do love the smaller ships ourselves, and we look forward to making your next arrangements with Fred Olsen Cruise Lines.
Hi Lee and Hilary
09 September 2019
Just to let you know we had an absolutely amazing time from beginning to end in New York, Toronto and Niagara.
The Weather was great, and the Hotel you suggested in New York was excellent as we had Broadway on our doorstep and managed to get very good seats to watch the Lion King. The City Passes organised worked really well for us.
Also Thanks for suggesting the Loews Boathouse Restaurant to Celebrate Stephens Special birthday it was great, and away from the Hustle and bustle of the City. Thank you both for your experience for suggesting and Booking the best hotels ( and the upgrades with a bottle of wine in the rooms was a lovely surprise and gesture) and doing everything for us, along with your knowledge , It Just made the trip and everything even more special for our Birthday Celebrations.
The Helicopter ride over Niagara falls was a real Highlight and amazing, and we really enjoyed the Visit to Niagara on the Lake that you suggested ( Wouldn’t mind retiring there actually)
We are both Very Sad to be back really and a little jet lagged, it was great,and we will be back to see you soon.
Stephen and Charlotte
Dear Charlotte and Stephen
Many Thanks for your time in writing this lovely review about your experiences in New York, Toronto and Niagara. A Great combination of Cities to experience and I must admit a visit to Niagara and surroundings should be on everyones bucket list. I hope you got time to visit the Inniskillin Vineyards at Niagara on the lake famous for it's Ice Wine?
OUR HAWAII'N HONEYMOON IN PARADISE
09 SEPTEMBER 2019
Dear Lee and Hilary
We Booked our honeymoon to Hawaii with Malvern World Travel and we had a fantastic time, everything ran really smoothly and we loved every second of it!! We got so much out of our trip thanks to the guidance and the way the holiday had been organised! You guys really are the experts!!
We Especially loved how personalised everything was and how relaxed the process was. My partner and I are very very busy people and wouldn't have been able to pay attention to the finer details, so it was the best decision we made to go with Malvern World Travel!
Thanks so much for helping us start our adventure as a married couple!
Many Thanks again for all your help and professionalism.
Adam and Sally
Dear Adam and Sally
Many Thanks for the lovely comments regarding your Honeymoon in Hawaii. We do work hard with our Travel Industry partners to hopefully make sure everything goes as smoothly and planned as possible. We Wish you all the best for your future and your adventures as a happy couple
HOTEL LIDO PALACE, SANTA MARGHARITA
21 July 2020
Dear Lee and Hilary
What can we say, Malvern World Travel have come up trumps again. What a beautiful area of Italy this is, and we thoroughly enjoyed our Holiday in Santa Margharita.
The Hotel was wonderful and superb, an Old Victorian Grand Hotel with the addition of a new layer at the top, where our Junior Suite was located. It had a beautiful balcony with Sun Loungers and fantastic Sea views over the Bay. We Caught the Boat to Portofino which is like a film set and then the Bus Back, with the locals.
The Breakfast in the Hotel was great with plenty of choice, We can't recommend this Hotel highly enough.
Many Thanks Again, Barry and David.
Many Thanks for your kind comments Barry and David. It's always lovely to have this feedback when Clients return from Holiday.
It Sounds like a great place to be away from Very Expensive Portofino, but close enough to visit and enjoy the wonderful setting. We Look forward to looking after your next holiday plans.